Welcome to Ornair. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by these Terms.
1. General Overview
This website is operated by Ornair. Throughout the site, the terms “we”, “us” and “our” refer to Ornair.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to comply with the following Terms, including all policies referenced herein.
If you do not agree, you may not access the website or use our services.
2. Eligibility
By using this site, you confirm that:
● You are at least 18 years old, or using the site under supervision of a parent/guardian
● You provide accurate and complete information
● You will not use our products for illegal or unauthorized purposes
3. Products & Services
Ornair offers holistic wellness products including (but not limited to):
● Wellness patches (sleep, stress, detox, pain relief)
● Natural wellness solutions
Important Notes:
● Products are not medical treatments
● Results may vary from person to person
● Always consult a doctor for medical conditions
4. Order Policy
4.1 Order Acceptance
We reserve the right to:
● Refuse or cancel any order
● Limit quantities per user
● Cancel suspicious or fraudulent orders
4.2 Payment Methods
We offer:
● Prepaid Orders (Recommended)
● Partial Cash on Delivery (COD)
❗ Important COD Rule:
● We do not accept 100% COD orders
● Customers must pay a partial amount in advance
4.3 Order Processing
● Orders are processed within 24 hours
● Orders placed on weekends/holidays may be delayed slightly
4.4 Shipping & Delivery
● Delivery timeline: 2–4 business days
● Delivery timelines may vary due to:
○ Location
○ Courier delays
○ External factors (weather, strikes, etc.)
We are not liable for delays caused by third-party logistics partners.
5. Pricing & Billing
● All prices are listed in INR (₹)
● Prices may change without notice
● We reserve the right to correct pricing errors
6. Refund & Return Policy
We offer a 30-day refund policy under the following conditions:
Eligible for Refund:
● Damaged product
● Wrong item received
● Product defect
Not Eligible:
● Used products
● Change of mind
● Minor packaging damage
Refunds are processed:
● After inspection
● Within 5–7 business days
7. User Responsibilities
You agree not to:
● Use the website for illegal purposes
● Attempt to hack, disrupt, or misuse the platform
● Submit false or misleading information
● Abuse promotional offers
Violation may result in:
● Account suspension
● Order cancellation
● Legal action
8. Intellectual Property
All content on this website including:
● Logo
● Brand name
● Images
● Text
● Designs
…are the property of Ornair and are protected under intellectual property laws.
Unauthorized use is strictly prohibited.
9. Limitation of Liability
Ornair shall not be liable for:
● Indirect or incidental damages
● Health-related outcomes from product usage
● Delivery delays due to courier services
● Losses due to misuse of products
Use products at your own discretion.
10. Third-Party Services
We may use third-party services such as:
● Payment gateways
● Shipping providers
We are not responsible for:
● Their policies
● Their service failures
11. Privacy
Your submission of personal information is governed by our Privacy Policy.
12. Termination
We reserve the right to:
● Suspend or terminate access
● Cancel orders
● Block users
…if any violation of these Terms is detected.
13. Changes to Terms
We may update these Terms at any time.
Changes will be posted on this page. Continued use of the site means you accept those changes.
14. Governing Law
These Terms shall be governed by and interpreted under the laws of India.
Any disputes will fall under jurisdiction of courts in:
[Your City – e.g., Pune, Maharashtra]
15. Contact Information
For any questions regarding these Terms:
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
Optional Add-On (Highly Recommended for D2C Brands)
16. RTO (Return to Origin) Policy
● Customers refusing delivery may be restricted from future COD orders
● Repeat RTO customers may be required to use prepaid only
