1. Return Eligibility
● Returns are accepted only in case of:
○ Damaged product
○ Defective product
○ Incorrect item received
● The issue must be reported within a limited time after delivery (commonly 24–48 hours or up to 7 days depending on case).
2. Return Window
● Return request must be raised within a defined period (typically 7 days from delivery).
3. Refund / Replacement Conditions
● Eligible cases may receive:
○ Replacement product, or
○ Refund (if replacement not possible)
● Refunds are generally processed after inspection and approval.
4. Non-Returnable Cases
Returns are not accepted if:
● Product has been used
● Customer simply doesn’t like the product
● Minor differences (color/expectation mismatch)
● Request is made outside the return window
● Product is not defective
5. Cancellation Policy
● Orders can usually be cancelled before shipment for full refund.
● Once shipped, cancellation is not allowed
6. Return Process
● Customer must:
1. Contact support (email/phone/WhatsApp)
2. Provide proof (photos/video/unboxing)
3. Wait for verification
● Pickup is arranged within 3–5 working days after approval
7. Refund Timeline
● Refund is processed after inspection
● Credited to original payment method
● May take 5–10 business days depending on bank/payment gateway
8. Important Notes
● Company may:
○ Attempt repair before replacement
○ Reject claims without proper proof
● Multiple pickup attempts may be limited
