1. What is Ornair?
Ornair is a holistic wellness brand focused on providing natural, effective, and easy-to-use wellness solutions. Our products are designed to support better sleep, stress relief, pain management, detoxification, and overall well-being—helping you live a healthier lifestyle effortlessly.
2. Are Ornair products safe to use?
Yes. Our products are crafted using carefully selected ingredients and wellness principles. However, we recommend checking the product instructions and consulting a healthcare professional if you have specific medical conditions, are pregnant, or are under medication.
3. How long does it take to process my order?
All orders are processed within 24 hours of confirmation (excluding Sundays and public holidays).
4. What is the delivery time?
Once your order is processed, it will be delivered within 2–4 business days, depending on your location in India.
5. Do you offer Cash on Delivery (COD)?
We do not accept 100% COD orders.
However, we offer:
● Prepaid Orders (Recommended)
● Partial COD Orders (small advance payment required, remaining paid at delivery)
This helps us ensure genuine orders and faster delivery.
6. Why do I need to pay a partial amount for COD orders?
Partial COD helps us:
● Reduce fake or unverified orders
● Ensure faster dispatch
● Maintain product availability for serious customers
The remaining balance can be paid at the time of delivery.
7. What payment methods do you accept?
We accept:
● UPI (Google Pay, PhonePe, Paytm)
● Debit/Credit Cards
● Net Banking
● Partial COD
8. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once the order is dispatched, cancellation is not possible.
9. What is your refund policy?
We offer a 30-day refund policy.
You are eligible for a refund if:
● The product is defective or damaged
● You received the wrong product
● The product is unused and in original packaging
10. How do I request a refund?
To initiate a refund:
- Contact our support team within 30 days of delivery
- Share your order ID and issue details
- Provide images/videos if required
Our team will guide you through the process.
11. How long does it take to receive a refund?
Once approved:
● Refunds are processed within 5–7 business days
● Amount is credited to the original payment method
12. Can I return a used product?
Returns are generally accepted only for unused products in original packaging. Used products may not be eligible unless there is a manufacturing defect.
13. Do your products guarantee results?
Our products are designed to support wellness, but results may vary depending on individual body types, lifestyle, and consistency of use.
14. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/Email. You can also track your order on our “Track Order” page.
15. Do you ship across India?
Yes, we deliver pan India, including metro cities, towns, and most rural areas.
16. What if my order is delayed?
While we strive for fast delivery, delays can occur due to logistics or external factors. If your order is delayed beyond expected timelines, please contact our support team.
17. How can I contact Ornair support?
You can reach us via:
● Contact form on our website
Our team typically responds within 24 hours.
18. Are Ornair products suitable for daily use?
Most of our products are designed for regular use, but we recommend following the usage instructions mentioned on each product.
19. Can I use multiple Ornair products together?
Yes, many of our products complement each other. However, if you have concerns, consult a professional before combining products.
20. Why should I choose Ornair?
● Holistic wellness approach
● Convenient, easy-to-use products
● Fast delivery (2–4 days)
● Trusted customer support
● Flexible payment options
